SHIPPING & RETURNS
Shipping Policy
Domestic Orders
(Singapore)
All domestic packages are dispatched via courier delivery at a flat rate of S$4 per package for orders below S$80.
Delivery is free on all orders above S$80.
It would take generally 3-7 working days upon order confirmation to reach your premise.
Do note that parcels might exceed the expected timeframe for conditions beyond our control such as severe weather, service interruptions, delays on the courier's part etc.
All packages include tracking and may require signature confirmation upon delivery.
*Please note that these are estimated delivery times only, therefore THE WILD ABSTRACT is not guaranteeing delivery dates.
Exchange & Return Policy
We package our products safely and securely to avoid damages. All sales are considered final. We do not offer exchanges or returns unless in the event of defective products or incorrect products received. If you received a damaged or incorrect item, please contact customer service immediately.
Products damaged due to buyers’ negligence will not be accepted for refunds. Refunds and delivery costs incurred will be credited back to your original method of payment.
To be eligible for a return, your product must be unused and in its original condition and packaging with safety seal intact. Your defective/incorrect product(s) may only be exchanged for the same product(s) you ordered. All shipped return packages should include tracking. Returns will be processed within 3-5 working days days of being received.
All return packages should be mailed to:
THE WILD ABSTRACT
48 Senoko Drive
Singapore 758231
Do you ship internationally?
Currently, we only ship within Singapore but we are looking to work with distributors to extend our distribution worldwide. Should you be interested, we'd love to have a chat! Do drop us an email at hello@thewildabstract.com so we can arrange a discussion.
PRODUCTS
Why should I use Dream Hand Mist?
Our natural & vegan formula kills 99.99% of harmful viruses, bacteria and fungi, while keeping your hands hydrated, feeling smooth and smelling great at all times!
Want more? Our hand sanitizer spray acts as a sanitizer, serum & moisturizer in one! It's moisturizing effects lasts up to 72 hours & does not wash off when cleansing the skin.
Are you cruelty-free?
Yes, absolutely! Our products are cruelty-free throughout their entire supply chain. We love our fury friends and would never test on them.
Is the formula vegan?
Yes, our products are vegan and do not contain any animal byproducts.
Do your products expire?
Yes, our products have a 36-month utility since its manufacturing until its expiration, so it is recommended that they be used within this time for best product quality... but we think you’ll love them so much that this won’t be an issue.
What makes our Dream Hand Mist special?
Most hand sanitizers are in gel or foam formulas which leave hands feeling either too wet or too sticky. Our liquid based formula is made out of vegan and natural ingredients, that hydrate your hands while amazing scents are included to spice up your conventional hand hygiene. Most importantly, it's moisturizing effect does not wash off when cleansing the skin thus proving you with 72 hours of non-stop hydration!
Also, the attractive color and cool design makes it perfect to take along with you in your pocket, bag or bag pack. No leaks with our special designed lids!
Are your products safe for people with eczema and sensitive skin?
Dream Hand Mist is formulated to be tough on germs, but gentle on skin. Additionally, our sanitizer is infused with nourishing and clinically proven botanicals specifically chosen to protect and replenish the skin. When it comes to hand sanitizer you won’t find a more gentle formula, but if you have concerns you should always consult your doctor or dermatologist before using.
Are your products safe for pregnant women?
Our products are developed to be gentle on all skin types and suitable for pregnant women. Should you have any specific concerns, we recommend you consult with your doctor or professional as everyone's skin is different and sensitivity is based on various factors.